Sonesta Inns Online Reservation Service does not charge any cancellation fee for rooms that have not been confirmed. However once your room has been confirmed, you are subject to the cancellation policies as explained below.
It must be clearly understood that any changes in policies will always take precedent over the policy stated here. We will of course inform you clearly and completely if this is the case with your booking.

1. Cancellation Charges
2. Administrative Charges
3. Cancellation Procedure
4. Extension of stay
5. Shortening of stay
6. No Show (Non-use of reservation)

Cancellation Charges : Applicable on bookings for Sonesta Inns for the months of April, May, June, July, August, September, October.

• 14 Days before requested arrival date - Full refund.
• Between 14 days & 96 hrs before requested arrival date - 50% Refund
• Between 96 hrs & 48 hrs before requested arrival date - 25% Refund
• Between 48 hrs & check in - No Refund
• In case of No show & Early Check out - No Refund

Cancellation Charges : Applicable on bookings for Sonesta Inns for the months of November, December, January, February, March., except for 23 rd December to 3 rd January.

• 30 Days before requested arrival date - Full refund.
• Between 30 days & 15 days before requested arrival date - 50% Refund
• Between 15 days & 96 hrs before requested arrival date - 25% Refund
• Between 96 hrs & check in - No Refund
• In case of No show & Early Check out - No Refund

 

Cancellation Charges : Applicable on bookings for Sonesta Inns for 23 rd December to 3 rd January.

• 60 Days before requested arrival date - Full refund.
• Between 60 days & 45 days before requested arrival date - 50% Refund
• Between 45 days & 30 days before requested arrival date - 25% Refund
• Between 30 days & check in - No Refund
• In case of No show & Early Check out - No Refund

 

Administrative Charges : In case of full refund, administrative charges @ 3% of the total booking amount shall be deducted.

NOTE: You must pay very careful attention to any information we pass on to you about this matter if you think that these policies may apply to your booking.

Cancellation Procedure : Click on cancellation link & follow the procedure. Your cancellation request will be submitted after the completion of the process. The refund amount shall be calculated & informed to you as per the cancellation policy. Payments made by all other forms will be refunded by cheque, issued within 7 working days of making the cancellation. The cheque will be mailed to you.
Our utmost concern is that you get maximum refund back. Failure to do so will result in you being subject to the conditions described above; so it is imperative that you let us know as early as possible.

Extension of stay : Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking, you may go to "modify" link on the website and check the availability with extended checkout date. In case there is availability of rooms your stay shall be extended once you complete the booking process.

Shortening of stay : Click on “modify” link on the website and follow the procedure. Your request will be submitted after the completion of the process. The refund amount shall be calculated & informed to you as per the cancellation policy. Payments made by credit card will be reversed on the card. Payments made by all other forms will be refunded by cheque, issued within 7 working days of making the cancellation. The cheque will be mailed to you.

No Show (Non-use of reservation) : In case you do not utilize your reservation and fail to contact us to cancel it in a stipulated time period as specified above, we would not be in a position to return you any amount pertaining to your booking. The reason for this is that the room in the resort is booked in your name, and we cannot let the room be occupied by anyone else. The room is held unoccupied, until they are notified otherwise. Thus, even if you do not show up at the resort, there shall not be any refunds.